Make sure that your address is up to date in PayPal!!!!! We utilize that information for shipping! You will need to update the information prior to placing your order!
Processing times for all orders are
3 to 5 business days. We do not process orders over the weekends or holidays.
Once your order has shipped, it is no longer the responsiblity of Crystal & Company.
Crystal & Company is not resposnable for any lost, stolen, damaged, or missing items*.
* This does not include items that are missing on your order due to our processing error.
Our refund/exchanges policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There will be a restocking fee of 15% of the total amount paid.
To complete your return, we require a receipt or proof of purchase.
If you choose to cancel your order for any reason, there will be a cancellation fee of 15% of the total amount paid.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange, send us an email at and we will send you a label to return the product. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We will cover the cost of the second mailing.
Our products are shipped within Other using the USPS. To return your product, send us an email at and we will send you a label to return the product.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
By agreeing to the Terms and Conditions during the checkout process, and payment of your order, this indicates to us that you have read the above information and are in agreement and understanding of all of the information provided. Terms and Conditions checkbox is found on the PayPal portion of the checkout process.